Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for most locations. Processing time is 1-2 business days before shipment. International shipping times vary by destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. Additional customs fees and import taxes may apply depending on your location and are the responsibility of the customer.
Can I modify or cancel my order?
Order modifications or cancellations must be requested within 1 hour of placement. Please email us immediately at [email protected] with your order number. Once an order enters processing, changes cannot be guaranteed.
Products & Materials
What materials are used in your stationery and craft products?
We use high-quality materials including acid-free paper, archival-quality inks, and durable crafting tools. Specific material information is available on each product page. All our stickers use removable adhesive for versatile application.
Are your products suitable for professional use?
Yes, our office supplies and craft tools are selected for both professional and personal use. We carry industry-standard brands alongside our exclusive StyloLedgerLoom collections.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Custom or personalized items cannot be returned. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
How do I initiate a return?
Please contact our support team at [email protected] with your order number and reason for return. We will provide return instructions and a return authorization number.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
Product Care & Usage
How should I store my stickers and stationery?
Store in a cool, dry place away from direct sunlight. Our storage solutions are specifically designed to protect your stationery collection from humidity and light damage.
Are your craft tools covered by warranty?
Most craft tools come with a 1-year manufacturer's warranty against defects. Please refer to individual product descriptions for specific warranty information.
Additional Support
I haven't received my order confirmation email. What should I do?
First, check your spam or junk folder. If you still cannot locate the confirmation, please email us at [email protected] with your full name and order details for assistance.
My order arrived damaged or incomplete. What are my options?
We apologize for any inconvenience. Please contact us immediately at [email protected] with photos of the damaged items and your order number. We will resolve the issue promptly, typically within 24-48 hours.
Do you offer bulk discounts for businesses or educational institutions?
Yes, we offer volume pricing for orders above certain quantities. Please contact us at [email protected] with your requirements for a custom quote.
For questions not covered here, please reach out to our support team at [email protected]. We typically respond within 24 hours during business days.