Tracking order
Once your order is processed and shipped from our warehouse, you'll receive a shipping confirmation email containing your tracking number and carrier information. This typically occurs within 1-3 business days after order placement.
How to Track Your Order
- Locate the shipping confirmation email sent from [email protected]
- Find your tracking number in the email body or order details section
- Use one of the tracking methods below to check your package status
Method 1: Carrier Website Tracking
Visit the shipping carrier's official website (such as USPS, FedEx, UPS, or DHL) and enter your tracking number in their tracking tool.
Method 2: Universal Package Tracker
For comprehensive tracking across multiple carriers, we recommend using:
17Track
17Track supports over 200 postal and courier services worldwide. Simply:
- Visit 17Track.net
- Paste your tracking number into the search field
- Click "Track" to view real-time shipping updates
Common Tracking Questions
Why isn't my tracking number working?
Tracking numbers may take 24-48 hours to activate in the carrier's system after shipment. If your tracking hasn't updated after 48 hours, please contact us at [email protected].
My package shows delivered but I haven't received it
First, check around your property and with neighbors. Carriers sometimes mark packages as delivered before actual delivery. If still missing after 24 hours, contact us at [email protected].
How long does shipping typically take?
Domestic orders: 3-7 business days
International orders: 7-21 business days
Delivery times may vary based on carrier and destination.
Need Assistance?
If you encounter any issues with tracking your order or have questions about your shipment, our support team is ready to help at [email protected]. Please include your order number in all correspondence.