Refund policy
At StyloLedgerLoom, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions governing returns and refunds for products including stationery, stickers, craft tools, storage solutions, and office supplies.
Refund Eligibility
- Items must be returned within 30 days of delivery
- Products must be unused, in original packaging, and in resalable condition
- Customized or personalized items are not eligible for refund
- Digital products and downloadable content are non-refundable
- Proof of purchase is required for all refund requests
Refund Process
- Contact our support team at [email protected] to initiate a return request
- Include your order number and reason for return in your email
- Once approved, you will receive return instructions and shipping address
- Pack the item securely in its original packaging
- Return shipping costs are the responsibility of the customer unless the return is due to our error
- Refunds will be processed within 5-7 business days after we receive the returned item
Special Circumstances
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.
Wrong Items Received
If you receive an incorrect item, we will cover all return shipping costs and expedite the correct product to you.
Refund Methods
Refunds will be issued to the original payment method used for purchase. Processing times may vary depending on your financial institution.
Questions
For any questions regarding our refund policy or to initiate a return, please contact us at [email protected]. We typically respond within 24-48 hours.