Terms of service
User Agreement
By accessing and using StyloLedgerLoom.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our website and services, including purchasing stationery, stickers, craft tools, storage solutions, and office supplies.
You must be at least 18 years old or have parental consent to make purchases on our platform. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.
Limitation of Liability
StyloLedgerLoom shall not be held liable for any indirect, incidental, special, or consequential damages arising from:
- Product performance or suitability for specific purposes
- Errors in product descriptions or pricing
- Delivery delays caused by third-party carriers
- Temporary website unavailability
- User errors in product selection or usage
Our maximum liability shall not exceed the purchase price of the products in question.
Intellectual Property Protection
All content on StyloLedgerLoom.com, including but not limited to:
- Website design and layout
- Product designs and illustrations
- Brand names and logos
- Product photography and descriptions
- Written content and marketing materials
are protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
Refund Policy
We accept returns and provide refunds under the following conditions:
Eligible Returns:
- Items received damaged or defective
- Wrong items shipped
- Returns initiated within 30 days of delivery
- Products in original, unused condition with packaging
Non-Refundable Items:
- Digital products and downloadable content
- Personalized or custom-made items
- Opened craft tools and supplies
- Clearance or final sale items
Refunds will be processed to the original payment method within 7-10 business days after we receive the returned items. Customers are responsible for return shipping costs unless the return is due to our error.
Dispute Resolution
In the event of any disputes or concerns:
- Direct Communication: Please contact us first at [email protected] to resolve the issue amicably
- Mediation: If direct resolution fails, both parties agree to attempt mediation through a neutral third party
- Governing Law: These terms are governed by the laws of China
- Arbitration: Any unresolved disputes shall be settled through binding arbitration rather than in court
General Terms
We reserve the right to refuse service to anyone for any reason at any time. These terms constitute the entire agreement between you and StyloLedgerLoom regarding your use of our services.
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision shall not be considered a waiver of such right.
For questions about these Terms of Service, please contact us at [email protected].